Frequently Asked Questions

Some of our items ship from our warehouse in Scottsdale, AZ, and others ship directly from the brand that makes them. When your order has items from more than one place, they travel as separate packages, each with its own tracking number. It is normal for one box to show up before the others.

Items that ship directly from the brand ship on that brand's timeline, so they may arrive later than items from our warehouse.

Not sure what is still on the way? Email hello@gearlanders.com with your order number and we will check for you.

Our shipping email can list your whole order under one tracking number, even when only part of the order has shipped. That tracking number is for the package that shipped. Items coming from a different location or directly from the brand will have their own tracking.

If something seems to be missing, email hello@gearlanders.com with your order number and we will send you an update.

In most cases we process your order the day we receive it. Once it is processed, delivery typically takes 3 to 5 business days, depending on stock levels and where the item ships from.

Many of the products we carry have a lead time or are made to order, and that can mean a longer wait. Items that ship directly from the brand ship on the brand's timeline.

Large items that ship by truck freight need 5 to 7 business days in transit, and they must be signed for when they arrive. Please include your phone number with your order in case the freight company needs to reach you.

Need it faster? Call (888) 768-5268 or email hello@gearlanders.com and we will see what we can do. Expedited shipping carries an extra charge, and once your order has a tracking number we cannot change the shipping method.

Large, heavy items like rooftop tents, bumpers and bed racks have to ship by truck freight, which costs a lot more than a regular parcel. These items carry a flat freight charge to cover part of that cost. You will see it at checkout before you pay.

Your shipping options and costs are shown at checkout based on your zip code. Items that ship by truck freight are not part of our free shipping offer.

Yes. Orders over $199 shipped to the lower 48 states get free ground shipping on eligible parcel items. Racks, bumpers, rooftop tents, and other items that ship by truck freight are not included. If your order qualifies, you will see the free ground option at checkout.

We ship to the lower 48 United States. At this time we cannot ship to Alaska, Hawaii, PO Boxes, or military APO/FPO addresses, and we do not ship outside the United States.

If you are outside the lower 48, we can ship to a freight forwarder within the lower 48 states. Contact us to set that up.

Check the fit notes on the product page first. They list what the product is made to fit. You can also browse gear for your vehicle on our Shop by Vehicle page and read our vehicle setup guides.

• Luno mattresses come in vehicle-specific sizes, so pick the size made for your vehicle. You can find them on Shop by Vehicle or in Sleep and Camp.
• For Big Days Trailbreaker bike racks, we need your year, make, model and bed size before we can confirm fit.
• Not sure? Email hello@gearlanders.com with your year, make and model before you order, and we will help you check.

1. Email hello@gearlanders.com to request a return authorization number (RMA). Include your order details, the reason for the return, and photos if the item arrived damaged. You need an RMA before sending anything back.
2. Wait for your return instructions. They come with your RMA and include the address to send the item to. That address may be different from where your item shipped from, so please do not send it back until you have them.
3. Ship the item back and keep your tracking number.

Good to know

• You have up to 30 days from delivery to return an item. Many of our products are covered, and items should be new and in the original packaging.
• If the item is defective, arrived damaged, or we sent you the wrong item, we pay for the return shipping and there is no restocking fee. For any other return, you pay the return shipping plus a 5% restocking fee (5% of the product cost).
• Freight items cannot be returned once you have signed the delivery paperwork (the bill of lading) without noting any damage or problem. Please check that you received the right item and that it is not damaged before you sign anything.
• If your shipment arrived damaged, contact us right away and send photos of the box and the item. Contact us within 3 business days of delivery to file a damage claim.
• Refunds are issued once your return arrives back with us and has been inspected. Depending on your bank, it can take 3 to 10 business days for the refund to show on your card or statement.

Returning a gift? Email hello@gearlanders.com and we will find the original order and help you from there.

This is rare. It happens when a brand cannot supply an item you ordered. If an item has to be cancelled, you get a full refund for that item and an email letting you know.

If you have questions about a cancelled order, email hello@gearlanders.com.

• Email: hello@gearlanders.com
• Phone: (888) 768-5268
• Address: Gearlanders.com, 8711 E Pinnacle Peak Rd, Suite 223, Scottsdale, AZ 85255