Frequently Asked Questions

Some of our items ship from our warehouse in Scottsdale, AZ, and others ship directly from the brand that makes them. When your order has items from more than one place, they travel as separate packages, each with its own tracking number. It is normal for one box to show up before the others.

Items that ship directly from the brand ship on that brand's timeline, so they may arrive later than items from our warehouse.

Not sure what is still on the way? Email hello@gearlanders.com with your order number and we will check for you.

Our shipping email can list your whole order under one tracking number, even when only part of the order has shipped. That tracking number is for the package that shipped. Items coming from a different location or directly from the brand will have their own tracking.

If something seems to be missing, email hello@gearlanders.com with your order number and we will send you an update.

In most cases we process your order the day we receive it. Once it is processed, delivery typically takes 3 to 5 business days, depending on stock levels and where the item ships from.

Many of the products we carry have a lead time or are made to order, and that can mean a longer wait. Items that ship directly from the brand ship on the brand's timeline.

Large items that ship by truck freight need 5 to 7 business days in transit, and they must be signed for when they arrive. Please include your phone number with your order in case the freight company needs to reach you.

Need it faster? Call (888) 768-5268 or email hello@gearlanders.com and we will see what we can do. Expedited shipping carries an extra charge, and once your order has a tracking number we cannot change the shipping method.

Large, heavy items like rooftop tents, bumpers and bed racks have to ship by truck freight, which costs a lot more than a regular parcel. These items carry a flat freight charge to cover part of that cost. You will see it at checkout before you pay. Liftgate delivery is available on request. Confirm with us before ordering.

Items that ship by truck freight are not part of our free shipping offer.

Large items like rooftop tents, bumpers and bed racks travel by truck freight. Plan on 5 to 7 business days in transit.

The freight company will call or email you to set up a delivery window. Please include your phone number with your order so they can reach you.

Liftgate delivery is available on request. Confirm with us before ordering. Delivery is curbside, not inside your garage.

Someone has to sign for the delivery. If no one signs, the freight company may ask you to pick up the order at their loading dock or warehouse.

Before you sign: check that you received the right item and look it over for damage. If you see damage, write it on the delivery receipt (the bill of lading) before you sign, take photos, and email hello@gearlanders.com within 48 hours of delivery. If the damage is major, refuse the shipment. Once you sign, the only returns we can't accept are for a change of mind or for damage that was not noted at delivery, and a damage claim cannot be filed for damage you did not note. If our product page listed your vehicle and the part does not fit, that is our error, and we still cover the return, freight included.

Freight delivery: write the damage on the delivery receipt (the bill of lading) before you sign, take photos, and email hello@gearlanders.com within 48 hours of delivery. If the damage is major, refuse the shipment.

Parcel delivery: email photos of the damaged box and the item to hello@gearlanders.com within 3 business days of delivery.

Keep the item and the packaging. In most cases the shipping company comes by to collect the damaged item for inspection. Keep the tracking number for that pickup as proof it was collected.

We order your replacement as soon as the claim is filed with the shipping company. Shipping insurance is included free on every order.

Yes. Orders over $199 shipped to the lower 48 states get free ground shipping on eligible parcel items. Most racks, bumpers, rooftop tents, oversize items, and anything that ships by truck freight are not included. Front Runner roof racks and Pro Bed racks ship free by ground to the Lower 48. Those items carry their own shipping charge, which you will see before you pay. If your order qualifies, you will see the free ground option at checkout.

We ship to the lower 48 United States. At this time we cannot ship to Alaska, Hawaii, PO Boxes, or military APO/FPO addresses, and we do not ship outside the United States.

If you are outside the lower 48, we can ship to a freight forwarder within the lower 48 states. Contact us to set that up.

Check the fit notes on the product page first. They list what the product is made to fit. You can also browse gear for your vehicle on our Shop by Vehicle page and read our vehicle setup guides.

• Luno mattresses come in vehicle-specific sizes, so pick the size made for your vehicle. You can find them on Shop by Vehicle or in Sleep and Camp.
• For Big Days Trailbreaker bike racks, we need your year, make, model and bed size before we can confirm fit.
• Not sure? Email hello@gearlanders.com with your year, make and model before you order, and we will help you check.

First, check the product page. If it listed your vehicle and the part does not fit, that is our error. Email hello@gearlanders.com with your order number and photos. We cover the return shipping, send you a return label, and there is no restocking fee.

If you picked the wrong option yourself, it is a normal return. Email hello@gearlanders.com within 30 days of delivery to ask for a return authorization number (RMA). We accept most returns as long as the item is new and still in its original packaging. You ship it back with your own tracked label and pay the return shipping, plus a 5% restocking fee (5% of the product cost). The original shipping charge is not refunded on a normal return.

The same goes for freight items. If our product page listed your vehicle and the part does not fit, we cover the return, freight included, even after you have signed the delivery receipt (bill of lading). Once you sign for a freight delivery, the only returns we can't accept are for a change of mind or for damage that was not noted at delivery. Please still confirm fit before you order a freight item.

Need the right part instead? Once your return is on its way back, we can order the replacement.

1. Email hello@gearlanders.com to request a return authorization number (RMA). Include your order details, the reason for the return, and photos if the item arrived damaged. You need an RMA before sending anything back.
2. Wait for your return instructions. They come with your RMA and include the address to send the item to. That address may be different from where your item shipped from, so please do not send it back until you have them.
3. Ship the item back and keep your tracking number.

Good to know

• You have up to 30 days from delivery to return an item. Many of our products are covered, and items should be new and in the original packaging.
• If the item is defective, arrived damaged, we sent you the wrong item, or our product page listed your vehicle and it did not fit, we pay for the return shipping and there is no restocking fee. For any other return, you ship the item back with your own tracked label and pay the return shipping, plus a 5% restocking fee (5% of the product cost).
• The original shipping charge is not refunded on a normal return, except when the mistake is ours.
• Freight items: if our product page listed your vehicle and the part does not fit, that is our error, so we cover the return, freight included, even after you have signed the delivery receipt (the bill of lading). Once you sign for a freight delivery, the only returns we can't accept are for a change of mind or for damage that was not noted at delivery. Please check that you received the right item and that it is not damaged before you sign anything.
• If your shipment arrived damaged, take photos of the box and the item. For freight, note the damage on the delivery receipt before you sign and email us within 48 hours. For parcels, email us within 3 business days of delivery. See “My item arrived damaged. What now?” above.
• Refunds are issued once your return arrives back with us and has been inspected. Depending on your bank, it can take 3 to 10 business days for the refund to show on your card or statement.

Returning a gift? Email hello@gearlanders.com and we will find the original order and help you from there.

• Our mistake (the item is defective, arrived damaged, we sent the wrong item, or our product page listed your vehicle and it did not fit): we send you a return label, we pay the return shipping, and there is no restocking fee.
• Any other reason (a normal return): you ship the item back with your own tracked label and pay the return shipping, plus a 5% restocking fee (5% of the product cost). The original shipping charge is not refunded.

Every return needs a return authorization number (RMA) first. Email hello@gearlanders.com to get one.

If we sent you a label and you can't print it, the shipping company (UPS or FedEx) can usually walk you through it. If they can't help, call us at (888) 768-5268 and we can mail you a label.

If an item arrives defective, email hello@gearlanders.com within 30 days of delivery for a return authorization number (RMA). For defective items, we pay the return shipping and there is no restocking fee.

After 30 days, email hello@gearlanders.com with your order number, photos and a short description of the problem. We will start the warranty claim with the brand for you or put you in touch with the brand directly.

You can cancel for free before your order ships. After it ships, it is handled as a return. See “How do I start a return?” below.

Ask early. In most cases we process orders the day we receive them, and items that ship directly from the brand can go out the same day you order. Reach us at (888) 768-5268 or hello@gearlanders.com.

Need to change your shipping address? Email hello@gearlanders.com as soon as you can. We can change it until the order ships.

Want faster shipping? Contact us and we will do our best to upgrade it for an additional charge. Once your order has a tracking number, the shipping method cannot be changed. A tracking number can be assigned before you get the shipping email.

If a product page shows Sold Out, that item cannot be ordered right now. Email hello@gearlanders.com and we will let you know when it is back or suggest a close match.

Some items that are out of stock can still be ordered. If your item will take longer than usual, we email you a ship estimate within 1 business day. If the wait does not work for you, you can cancel for a full refund.

Some of the products we carry have a lead time or are made to order. Items that ship directly from the brand ship on the brand's timeline.

This is rare. It happens when a brand cannot supply an item you ordered. If an item has to be cancelled, you get a full refund for that item and an email letting you know.

If you have questions about a cancelled order, email hello@gearlanders.com.

At checkout you can pay with Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay or Amazon Pay.

Buying something bigger, like a rooftop tent? Shop Pay Installments lets you split eligible purchases into payments. The options you qualify for show at checkout.

Card details are always encrypted when they are sent.

Yes. Gearlanders is an authorized Big Days dealer.

Big Days racks are built to order in Utah and ship by ground, and each Big Days product page lists its shipping details.

No. Our warehouse is in Scottsdale, Arizona, but we are not a walk-in store, and local pickup is not offered at checkout.

Have a question about a product? Call (888) 768-5268 or email hello@gearlanders.com.

Returning something? Send it to the address in your return instructions, not to our mailing address.

• Email: hello@gearlanders.com
• Phone: (888) 768-5268
• Address: Gearlanders.com, 8711 E Pinnacle Peak Rd, Suite 223, Scottsdale, AZ 85255