Shipping policy

Does Gearlanders offer free shipping?

Yes. Orders over $199 shipped to the lower 48 states get free ground shipping on eligible parcel items. Most racks, bumpers, rooftop tents, oversize items, and anything that ships by truck freight are not included. Front Runner roof racks and Pro Bed racks ship free by ground to the Lower 48. Those items carry their own shipping charge, which you will see before you pay. If your order qualifies, you will see the free ground option at checkout.

Rugged Radios gear ships by UPS at the carrier's rate. Any cart with a Rugged Radios item in it pays UPS rates for the whole order, so free ground shipping does not apply to that order. You will see the UPS rate at checkout before you pay.

Can I expedite my order with express or next day shipping?

If you require expedited shipping, we recommend you contact one of our customer service crew and ask them to assist. You can reach them via phone (888) 768-5268 or email hello@gearlanders.com. If we can help, we will :)

Does Gearlanders ship outside of the United States?

As of right now, we do not ship outside of the United States. Gearlanders’ main goal is providing top notch customer service. By focusing on shipments only in the United States we are able to uphold that promise. In the event of a shipment outside of the United States, we are willing to ship to a freight forwarder within the lower 48 states. Please contact us directly to arrange such an order.

What mail carriers does Gearlanders use?

We do not just use one carrier although a majority of the orders are handled by UPS and FedEx. Given certain product sizes and weights, we may use a different carrier such as a freight-forwarder.

Can we ship to PO Boxes or Military APO/FPO addresses?

Unfortunately we are unable to ship to PO Boxes or Military APO/FPO addresses, at this time.

When can I expect to receive my order?

In most instances, we process your order the day the order is received. Once the order is processed you can typically expect your order to be delivered within 3-5 business days depending on stock levels and shipment origination. Please keep in mind that many of the products we carry have a lead time and are made per order. This can cause long delays in receiving your product.

Why might my items be shipped using truck freight?

Given the product sizes and shipping requirements for some of our products, some orders might be shipped via common carrier (truck freight). If this is the case, please allow 5-7 business days for ship time transit. All truck freight orders must be signed for and if the order is not signed for the carrier may require that you pick up the order at their loading dock or warehouse. Please provide you telephone number during your order in case the shipping company needs to contact you directly. The carrier will call or email you to set up a delivery window. Liftgate delivery is available on request. Confirm with us before ordering. Delivery is curbside, not inside your garage.

Why does Gearlanders charge a freight fee to products that ship truck freight?

Many of the products we carry are large items that are difficult and costly to ship. We instituted a policy to charge a flat fee for all products that ship truck freight in an effort to recoup some of the freight costs which can exceed $300. This freight fee is generally much less than you would experience elsewhere. You will see the freight charge at checkout before you pay.

How do I track my order?

Once your order has been shipped, you will receive an email from us with a tracking number. This tracking number will enable you to determine where your item currently is and also the expected arrival date.

Will I need to sign for my order?

Typically Gearlanders does not require a signature on most items. The carrier may require a signature at their discretion if they deem the delivery address to be risky or for some other reason. If the item is shipped freight, the item will need to be inspected and signed for upon delivery.

How can I get shipping insurance with my order?

Shipping insurance is included free of charge to all Gearlanders customers.

Can I change my orders shipping designation after I placed my order?

If you want to expedite the order, please contact us directly. We will do our best to work with the carrier and make that change for an additional charge. Given the fact that our orders typically ship very fast, it may be the case that your order has already been assigned a tracking number. If this is the case, we will not be able to expedite the order. Please note that the carrier may have already assigned the tracking number and you might not have received the email outlining that tracking number. At this stage we cannot change the shipping designation.

I never received my order and shows that it was delivered. What should I do?

While this is not all that frequent it can happen. Gearlanders knows how unfortunate this might be so please contact us directly so we can help resolve this issue. We will coordinate with the carrier to determine where the shipment may have ended up and also if it was signed for (if requested). If the issue is still not resolved at this stage Gearlanders will file a lost package claim with the carrier. If the lost package claim investigation reveals that the package was actually lost, we will happily reorder your lost items for you.

What are the shipping charges for returning an order?

If the item is defective, arrived damaged, we sent the wrong item, or our product page listed your vehicle and it did not fit, there is no charge to return the order to us and we will send you a return label. For any other return, you ship the item back with your own tracked label and pay the return shipping, plus a 5% restocking fee (5% of product cost). The original shipping charge is not refunded on a normal return, except when the mistake is ours. Every return needs an RMA number, which you can request by contacting us at hello@gearlanders.com.

Can you ship to AK or HI?

At this time we only ship to the lower 48 states. We would be happy to work with you and ship to a freight forwarder within the lower 48 states. We apologize for any inconvenience this may cause.

My order got damaged during shipping. What should I do?

In the unfortunate event your shipment is damaged please notify us immediately. If the order arrived with clear signs of damage and you refused shipment or you discovered you order was damaged after receiving it contact us immediately. We will make arrangements to clear up this issue and get you your product as soon as possible.

In the meantime, prepare the damaged merchandise for pickup. In most cases, the carrier who shipped the product will come by to collect it for inspection. Please keep a copy of your returned tracking number as proof that the carrier picked up the product.

Freight deliveries: note any damage on the delivery receipt (bill of lading) before signing, take photos, and email hello@gearlanders.com within 48 hours of delivery. If the damage is major, refuse the shipment. Parcel deliveries: email photos of the damaged box and product to hello@gearlanders.com within 3 business days of delivery. Photos considerably increase the speed of the investigation process. Arrangements to ship a replacement will be made as soon as possible.

For freight items, if our product page listed your vehicle and the part does not fit, that is our error, so we cover the return, freight included, even after you have signed the delivery receipt (bill of lading). Once you sign for a freight delivery, the only returns we can't accept are for a change of mind or for damage that was not noted at delivery, and a damage claim cannot be filed for damage you did not note. Please check that you received the right item and that it is not damaged before you sign anything.