Refund policy

Does Gearlanders accept returns?

Yes. Gearlanders backs many of our products with a 30-day guarantee from the date your order has been delivered, you will have up to 30 days to return your item. We will accept most returns as long as it is new, and still in the original packaging.

Do I need a return authorization number (RMA)?

Yes. A valid RMA number is needed to help the warehouse staff identify and verify the return of your order. To ensure no issues, that could delay the refund or replacement process an RMA is required. Without an RMA number, you run the risk of a warehouse rejecting the return due to these reasons.

How do I request an RMA number?

Send an email to hello@gearlanders.com requesting a return, share order details, reason for return, and share photos for damaged shipments.

Do I have to pay for the return shipping charges?

Return shipping is on the customer, unless our page listed your vehicle and the part doesn't fit, or the item arrived defective or we sent the wrong one. In those cases we cover the return, freight included.

If the item is defective, arrived damaged, we sent the wrong item, or our product page listed your vehicle and it did not fit, the mistake is ours: Gearlanders will pay for the return shipping and send you a return label, and there is no restocking fee.

For any other return (a normal return), you ship the item back with your own tracked label and cover the cost of the return shipping, plus a restocking fee (5% of product cost). If you picked the wrong option for your vehicle yourself, that is a normal return.

Once the product is returned and inspected, you will receive a refund. The original shipping charge is not refunded on a normal return, except when the mistake is ours.

What is the reason I might need to provide photos of the product prior to shipping?

In the case that your product has shipping damage, is defective, fits poorly, or is not the item you ordered, the warehouses and the shipping carriers (UPS/FedEx, etc.) will require picture evidence of the issue. Providing these photos will help speed up the process of getting a replacement sent out.

I can't print my return label. What should I do?

In most cases, if you are unable to print your label, you can contact the shipping carrier (UPS or FedEx) and they can walk you through the process. If they are unable to assist you and you are still having trouble, give us a call, and we can get a label mailed to you.

Does Gearlanders charge restocking fees?

There is no restocking fee if the item was damaged or defective, we sent the wrong item, or our product page listed your vehicle and it did not fit. For any other return there is a 5% restocking fee (5% of product cost).

Where do I return my item(s)?

You will receive return instructions with your RMA number. This will provide the specific address to which you must return your item. There are instances in which the location that shipped the item out is not the same place to which you should return it, so please wait for instructions and the RMA number before returning your item.

How soon can I get a replacement or exchange?

As soon as the item that you are returning is on it’s way to its warehouse, we can get your replacement ordered. If you are returning your item due to shipping damage, we will order a replacement for you as soon as we file a claim with the shipping carrier (usually within 24-48 hours). If your package is lost, we file a tracer with the shipping company and allow them time (usually 3-5 business days) to locate your package and get it delivered. If they are unable to locate your package, we will place a replacement order for you as soon as we hear from the shipping carrier.

How long will it take to receive my refund?

Refunds are issued once your return arrives back with us and has been inspected. Depending on your financial institution, it can take 3-10 business days for the refund to show up on your card or statement.

The product was a gift. How do I return it?

Email us at hello@gearlanders.com and our customer service crew will find the original order, verify it with you and start to process the return.

Why can't I return some items that have shipped freight?

If our product page listed your vehicle and the part does not fit, that is our error, so we cover the return, freight included, even after you have signed the delivery receipt (bill of lading). Once you sign for a freight delivery, the only returns we can't accept are for a change of mind or for damage that was not noted at delivery, and a damage claim cannot be filed for damage you did not note.

Please examine products received to ensure you received the correct item and that there are no damages before signing anything.

My order arrived damaged. What should I do?

Freight deliveries: note any damage on the delivery receipt (bill of lading) before signing, take photos, and email hello@gearlanders.com within 48 hours of delivery. If the damage is major, refuse the shipment. Parcel deliveries: email photos of the damaged box and product to hello@gearlanders.com within 3 business days of delivery. In most cases the carrier will collect the damaged item for inspection, and we will order your replacement as soon as we file the claim with the carrier.